Grand Hypermarket E‑Commerce Terms & Conditions

1. Introduction & Acceptance

These Terms & Conditions govern your use of the Grand Hypermarket website and e‑commerce services (“the Site”), the terms of any purchases made through our Site, and your relationship with Grand Hypermarket (“Grand Hypermarket”, “we”, “us”, or “our”). Please read these Terms carefully—they affect your legal rights and obligations.

By using the Site, registering an account, or completing a purchase, you agree to be bound by these Terms & Conditions and our Privacy & Cookies Policy.

2. Eligibility & Registration

• To register, you must be at least 18 years old.
• You agree to provide accurate, current, and complete information during registration and to maintain and promptly update such information to keep it accurate.

3. Account Security

• You are responsible for maintaining the confidentiality of your account credentials, including your password.
• You assume full responsibility for all activity or transactions conducted using your account or password. Notify us immediately if you suspect any unauthorized use.
• We reserve the right to suspend or terminate your account if we suspect a breach of security or misuse.

4. Intellectual Property

• All materials on the Site (text, logos, designs, images, software) are protected by intellectual property laws.
• You may view, download, or print a single copy for your own personal, non‑commercial use, provided you retain all copyright and proprietary notices.
• No rights are granted to you in these Terms to use any of our trademarks or content for commercial purposes without prior written permission.

5. Prohibited Uses

You agree not to misuse the Site in any of these ways:

• Attempt unauthorized system access or disrupt network integrity.
• Post spam, chain letters, or promotions.
• Impersonate others, infringe copyrights, or post illegal or offensive content.
• Advertise third-party goods or services without prior permission.

6. Third‑Party Content & Links

The Site may contain links to third-party websites or advertisements. We do not control these and are not responsible for their content or practices.

7. Pricing, Product Descriptions & Orders

• We strive for accuracy in product descriptions and pricing. However, errors may occur.
• If a product is misstated, we may refuse or cancel the order even after payment; in such cases, you will be notified and refunded.
• The price you pay is the list price on the Site at the time of checkout. Delivery charges are additional, unless explicitly waived or included.
• Free gifts or promotional items may be shipped separately. If the main purchase is returned, you must return any associated promotional items; otherwise, a reasonable charge may apply.

8. Returns & Refunds

• Returns are accepted within 7 days for faulty or damaged items, provided original packaging and accessories remain intact.
• Refunds are processed to the original payment method.
• After this 7-day window, warranty claims may be pursued through manufacturers per product.
• Certain items (e.g., electronics, personal care items) may be non‑returnable if unsealed or unless faulty.

9. Coupons, Gift Cards & Credits

• Coupons, e‑coupons, gift cards, and credits are subject to separate terms provided at issuance.
• They are generally non-transferrable, may have expiration dates, cannot be redeemed for cash, and cannot be combined unless explicitly allowed.
• In cases of misuse or fraud, we reserve the right to cancel or refuse redemption.

10. Modification of Terms

• We may update these Terms at any time by posting revisions on the Site or notifying you via email.
• Changes take effect upon posting or notification. Continued use of the Site after changes indicates your acceptance.

11. Limitation of Liability

• The Site is provided “as is” without warranties. To the maximum extent permitted by law, we disclaim all express or implied warranties.
• We will not be liable for indirect, incidental, or consequential damages (including business losses).
• Our total liability shall not exceed the purchase price of any product you ordered.

12. Force Majeure

Neither you nor Grand Hypermarket will be liable for failure or delay in performance due to circumstances beyond reasonable control, including acts of God, government restrictions, failure of suppliers, or technical failures.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the relevant country in which the order was placed (UAE, Kuwait, Qatar, Oman, or KSA).
• Any disputes arising shall be settled in the courts of the specific jurisdiction where the order was placed.
• Where promotions or bank offers are involved, additional terms may apply in conjunction with these Terms.

14. Termination & Account Suspension

• We may suspend or terminate your account for breach of these Terms without prior notice.
• Upon termination, you will not be able to access or use the Site.

15. Customer Service

For questions, assistance, or concerns, please contact our customer support team via the email or phone number provided clearly on the Site.

16. Miscellaneous

• You may not assign or transfer your rights or obligations under these Terms without prior written consent.
• If we waive any right under these Terms, it will not waive future enforcement of that right.
• If any clause is found invalid, the remainder shall remain enforceable.
• Use of your personal data is governed by our Privacy & Cookies Policy.