Return & Refund Policy

This Return & Refund Policy applies to all online purchases made through Grand Hypermarket's e-commerce platforms. By purchasing from our platforms, you agree to comply with the following terms.

1. General Return Policy

• Products can be returned within 7 days from the date of delivery, provided they are unused, in original packaging, and accompanied by the original receipt or proof of purchase.
• Items must be returned in the same condition as received, with all tags, manuals, and accessories.
• Returns are subject to inspection by Grand Hypermarket before approval.

2. Non-Returnable Items

The following items are not eligible for return or exchange, unless defective at the time of delivery:

• Fresh food, frozen food, and perishable items
• Health, hygiene, and personal care products (including cosmetics, perfumes, undergarments, etc.)
• Software, digital downloads, or items with tampered packaging
• Products that have been altered, damaged, or used after delivery

3. Refunds

• Refunds will be processed using the same method of payment used during purchase.
• Refund timelines typically range between 7–14 business days, depending on your payment provider.
• For Cash on Delivery (COD) orders, refunds will be processed via store credit or bank transfer.

4. Exchanges

• Exchanges are allowed for eligible products, subject to stock availability.
• If the replacement product is not available, a refund will be issued as per the refund policy above.

5. Damaged, Defective, or Wrong Products

• Customers must inspect the products at the time of delivery.
• Any complaints regarding damaged, defective, or wrong products must be reported within 24 hours of delivery.
• Grand Hypermarket will arrange for a replacement or refund after verification.

6. Contact Us

For return or refund requests, please contact our customer service team:

• Phone: +971 800 47263
• Email: info@grandhyper.com