Grand Hypermarket Privacy Policy
Effective Date: 01/09/2025
Applicable Regions: United Arab Emirates, Kuwait, Qatar, Oman, and Kingdom of Saudi Arabia
Grand Hypermarket is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our e-commerce platforms, mobile applications, and related services across the above regions.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, gender, date of birth, nationality, and government-issued ID details where required by law.
- Contact Details: Address, email address, mobile/telephone number.
- Account & Transaction Details: Username, password, order history, payment methods, billing and shipping addresses.
- Payment Information: Credit/debit card details, digital wallet information, and other payment credentials (processed via secure third-party gateways).
- Device & Technical Information: IP address, browser type, operating system, device identifiers, and location data.
- Usage Data: Website/app navigation, browsing behaviour, search history, and interaction with marketing campaigns.
- Customer Service Interactions: Communications via chat, email, call centres, or social media.
2. How We Use Your Information
Your information is used for the following purposes:
- To process, fulfil, and deliver your orders.
- To manage your account and provide customer support.
- To personalize your shopping experience, product recommendations, and marketing.
- To send important service updates, order confirmations, and transaction alerts.
- To comply with legal obligations and regulatory requirements.
- To analyse site/app performance and improve our services.
- To prevent fraudulent transactions and enhance security.
3. Sharing of Information
We may share your information only with:
- Service Providers: Delivery partners, payment gateways, IT support, and logistics providers.
- Group Companies: Subsidiaries and affiliates within Grand Hypermarket operations in UAE, Kuwait, Qatar, Oman, and KSA.
- Legal Authorities: When required by law, regulation, or court order.
- Business Partners: For joint promotions, loyalty programs, or marketing campaigns (with your consent).
We do not sell or rent your personal data to third parties.
4. Data Storage & Security
- Your personal information is stored securely on servers compliant with data protection laws in the respective operating regions.
- We implement advanced encryption, firewalls, and secure access controls.
- Access to personal data is restricted to authorized personnel only.
- While we take all reasonable precautions, no method of transmission over the internet is 100% secure.
5. International Transfers
Since Grand Hypermarket operates across multiple GCC countries, your personal data may be transferred between these regions. We ensure that such transfers comply with applicable data protection regulations.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences.
- Track shopping behaviour for marketing and promotions.
- Measure and analyse site performance.
You can manage cookie preferences through your browser settings.
7. Your Rights
Depending on local regulations, you may have the right to:
- Access and request a copy of your personal data.
- Correct or update your personal data.
- Request deletion of your personal data (subject to legal and operational requirements).
- Opt out of marketing communications.
- Withdraw consent for processing (where applicable).
Requests can be submitted via our customer care channels.
8. Third-Party Links
Our platforms may include links to third-party websites or apps. We are not responsible for the privacy practices or content of those external sites.
9. Children's Privacy
Our platforms are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website/app with the "Last Updated" date.
11. Contact Us
For questions or concerns regarding this Privacy Policy or your data rights, please contact: Grand Hypermarket – Data Protection Office
United Arab Emirates
Email: info@grandhyper.com
Phone: +971 800 472 63
Address: Grand Hyper Corporate Office, PO Box: 40056, Dubai, UAE.
Qatar
Email: grandqatar@grandhyper.com
Phone: +974 4406 9111
Address: Grand Corporate Office 4th Gate, Grand Mall Asian Town, PO Box: 40465, Doha, Qatar.
Kuwait
Email: info@grandhyper.com
Phone: 1847263
Address: Grand Hyper Corporate Office, 4th Floor, Al Buraq Centre, Hawally, Ibn Khaldoun Street. PO Box: 46759, Kuwait.
Saudi Arabia
Email: grandksa@grandhyper.com
Phone: +966 112 200 999
Address: Grand Corporate Office, Al Mansoura, Exit 21, PB No: 12684, Riyadh, KSA.
Oman
Email: oman@grandhyper.com
Phone: +968 24793343 | Toll Free: 800 47263
Address: Regency International Company LLC, PC-112, Ruwi. PO Box: 4074, Muscat, Sultanate of Oman.
